Frequently Asked Questions

What is a S.M.A.R.T Repair?

“Small / Medium Area Repair Technology” – This concept came from the US in the 90’s. Using special materials and tools to make car repairs in an environmentally friendly way we are able to concentrate repairs to a small area, rather than a larger area which happens using conventional body shop repair methods.

How much does a repair cost?

This will obviously be linked to the amount of damage. We try to keep the costs to minimum and don’t have any extras on top of our simple pricing system repairing panels rather than replacing them.

How's it possible to emulate car body shop quality with a mobile service?

Using our mobile van that completely encloses the car and so can work in any weather. It allows a dust free area by using state of the art built in heating and extraction technology giving excellent results.

Is AutoPro fully insured?

Be rest assured that AutoPro are fully registered and have full insurance cover.

Why is a repair damage assessment required first?

Sometimes a vehicle can have structural damage from an accident rather than just cosmetic damage, this is very important and this is why a damage assessment may be carried out. Also parts may be required to be ordered and time is required to get the necessary parts for the repair.

Isn't it better to just use a bodyshop?

If there was a lot of damage then yes go to a bodyshop it makes sense, but when the amount of damage is small and the car can still be driven then there are major benefits to our services over bodyshops:

  • Many repairs are ‘Same Day Repairs’
  • The amount of time between the damage to the completion of the repair is a lot less
  • The location and time is your choice
  • Excellent prices
  • See the work being completed
  • Your questions answered & explained on site by an experienced tech
  • Straight forward pricing structure with no hidden charges
  • No hire car needed

What days/hours are you available for repairs and damage assessments?

Any day of the week between 09.00-18.00 other times may be possible please contact us.

Is it possible to amend my appointment?

Yes the appointment time and date can be amended but we need to have a minimum of 24 hours notice. It can be difficult to reschedule appointments with a small amount of notice which causes delays and the same occurs when appointments are cancelled.

Are there any requirements on site for the work to proceed?

Access to Electric power is required and suitable safe off road parking, as in a car-park, driveway or on a private road but please be aware that there needs to be sufficient space for the vehicle that is being repaired and the AutoPro van which is medium sized to be able to be parked adjacent to each other.

It the repair is longer than one day do I have to pay extra?

The repair price is a fixed amount for the repair dependent the amount of damaged body panels.

Many repairs are 'Same Day Repairs'

  • The amount of time between the damage to the completion of the repair is a lot less
  • The location and time is your choice
  • Excellent prices
  • See the work being completed
  • Your questions answered & explained on site by an experienced tech.
  • Straight forward pricing structure with no hidden charges
  • No hire car needed

Can you repair more than one vehicle at a time?

With sufficient advanced warning it may be possible to repair more than one vehicle in the same day dependent on the damage.

Are repairs available for any type of car?

All types of car can be repaired using our S.M.A.R.T repairs but we only guarantee colour match on UK specified cars.

Which paint types do AutoPro use?

AutoPro only use paints that are water based.

What do AutoPro perceive as minor Accident damage?

Along with our simple pricing structure our repair structure is simple to:

  • The structure of the vehicle is sound
  • There is sufficient room for the AutoPro repair vehicle to work alongside the damaged vehicle
  • No limit to amount of damaged panels

Is your work guaranteed?

Yes, all repairs and work by AutoPro are fully 100% guaranteed for the life of the car ownership  so you know you are in safe hands!

Are you able to correctly match the paint colours?

We match the paint using your car’s paint codes to get exact matches. The paint is mixed for each repair for a great finish mixed using our environmentally friendly computer based system.

What type of repairs are available?

With less overheads are minor repairs are at lower prices than conventional bodyshops, we don’t offer major repairs but can help with most cosmetic & minor accident damage, scratches & chips, paint-less dent removal, repairs & refurbishment of alloy wheels, scuffs on bumpers.

Can the work be carried out in bad weather such as rain?

Usually we can cope with most weather including rain.

Do you repair deep scratches and scuffs on alloy wheels?

Yes, almost all types of alloy wheels can be repaired.

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